Your new eyewear—both frame and lenses—are covered against defects in materials and workmanship for one year from the date of delivery. We will repair or, if necessary, replace your frames and/or lenses at no charge due to defective parts one-time per order. The warranty does not cover personal wear and tear (such as scratched lenses), damage due to mishandling, or loss or stolen glasses.
Your prescription eyeglasses also come with extended protection for damage: Get 50% OFF current retail price to replace same frame and/or lenses one time if the eyeglasses you purchased are broken or scratched within one year.
To help maintain your glasses, your lenses have been given a scratch-resistant coating, free of charge. We’re happy to clean and adjust your glasses free to keep them fitting properly for as long as you own them. Just stop into the nearest Kaiser Permanente optical shop.
Warranty above covers eyeglass purchases as of January 1, 2022. One-Year Damage Protection has replaced One-Year Extended Protection Program (EPP) and Two-Year Extended Protection Program Plus (EPP+). Prescription glasses purchased under EPP plans will be covered per the terms of those plans.
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